Early-20th Century Chinese Hand made Cloisonne Incense Burner

SHIPPING AND HANDLING
At Golden Treasures, all of our antiques are one of a kind. Before every item is carefully packed, we are sure to clean and polish the item before shipping. You can be assured that the minute the product leaves our store and arrives at your door, the item will still be in tip-top shape.

Standard Delivery

• All products listed are already stocked in our California location.
• All large items will be shipped via trucking company for curbside delivery. Please include your contact phone number when specifying shipping instructions in order to speed up the process.
• Your furniture order will be delivered and unloaded for you to your curbside. You will receive a call from the driver to make delivery arrangements with you about 3 or 4 days after your order has been shipped from our facility.
• Unless otherwise stated, it is the buyer's responsibility to help unload the item and move it into their preferred room by themselves. Should you need any additional service, such as lift gate service, inside delivery service, etc, there will be additional charges applied. 
• We do provide White Glove delivery service for our furniture. Please contact us for the White Glove service charges.

*Hawaii, Alaska and customers from countries outside the US, please inquire prior to placing your order. There may be an additional shipping fee. 

Note: We do offer discounts on shipping if you buy 2 or more items. Please use the "Ask A Question" on the right for a coupon code before check out!

Additional Services
The buyer is responsible for moving the package from the curbside to their destination.  Should the buyer require any additional services, such as but not limited to, lift gate service, inside delivery service, etc, the buyer will be subjected to additional charges.  Please note any special circumstances upon checkout.

Receiving your purchase
When you receive the shipment, please check the entire shipment for damages. If there are any visible signs of damage visible on the outside, please ensure the Driver NOTATES it on the delivery receipt before you sign it. Any damage that goes undetected during delivery cannot be claimed from insurance after the delivery is made and signed for.

DAMAGES AND RETURNS

Damage Claims
On the day of the delivery, prior to signing for the product, please inspect the package for damages and mark any inconsistencies on the receipt. If there are any visible damages, your notations and observations on the delivery receipt are tantamount to filing a claim and/or obtaining any reimbursement from the trucking company due to damages during transit. 

All damaged merchandise claims must be filed with our customer service department within three days of the receipt of your order. Golden Treasures reserves the right to repair or fully refund any piece of merchandise. It will be at Golden Treasures discretion to have a professional furniture medic inspect damaged merchandise to determine whether the item in question will be repaired or returned.

Order Returns
All returns must be approved by Golden Treasures.  All authorized returns must be made within 3 business days upon receiving the goods.

Refunds for all returned merchandise will be equal to the merchandise cost. Shipping charges are nonrefundable. Through our website, you pay a discounted shipping rate or receive free shipping. You will be responsible for our actual full shipping costs and not the discounted or free shipping rates in the event of a return. Returns will only be accepted and credits issued if the merchandise is returned back to our warehouse undamaged in its original condition and in its original packaging. All returned products are subject to a 25% restocking fee. Golden Treasures cannot accept returns for custom ordered merchandise.