Golden Treasures :: Policies and General Information

Policies and General Information

Policies and General Information

Please look through the following topics, to see if we have already answered your question. If not, please contact us with your situation.

Our Mission

Golden Treasures is a California based U.S. Company who deal the unique of fine Chinese antique furniture and accessories. All products are imported directly from China. As the premier source of Chinese antiques and accessories, we have a complex chain of antique scouts that are constantly traveling towns and villages in search for antique furniture and accessories that are worth collecting.

  • Our goal is to bring you a world of handmade Treasures
  • All products listed are already stocked in our California location

 

Shipping and Delivery Options

Standard Delivery

  • All products listed are already stocked in our California location.
  • Your furniture order will be delivered and unloaded for you to your curbside. You will receive a call from the driver to make delivery arrangements with you about 3 or 4 days after your order has shipped from our facility.

 

Order Cancellation

If you want to cancel an order, you must notify us within 3 business days.  Since we start prepping your product and packing it for shipment usually on the same business day, if you contact us after the order has been packed, then there will be a 15% non-refundable packing fee.  However, if you notice us before the product has been packed, then we will gladly refund you the full purchase price.

But if the order has already left our location, it will be subject to a 25% restocking fee.

 

Order Refusals

Should you choose to refuse your order at the point of delivery, or if a delivery attempt is made following a confirmed delivery date and arrangements have not been made for the order to be received, or if there are building issues such as elevator or stairwell capacity, you will be subject to the following charges:

  • All shipping charges incurred during the delivery process to you, and back to our warehouse. Through our website you pay a discounted shipping rate or receive free shipping, You will be responsible for our actual full shipping costs and not the discounted or free shipping rates in the event of a refusal.
  • A 25% restocking fee will be charged.

 

Order Returns

All returns must be approved by Golden Treasures.  All authorized returns must be made within 3 business days upon receiving the goods.

Refunds for all returned merchandise will be equal to the merchandise cost less all shipping charges.   Through our website you pay a discounted shipping rate or receive free shipping. You will be responsible for our actual full shipping costs and not the discounted or free shipping rates in the event of a return. Returns will only be accepted and credits issued if the merchandise is returned back to our warehouse undamaged in its original condition and in its original packaging. All returned products are subject to a 25% restocking fee. Golden Treasures cannot accept returns for custom ordered merchandise.

 

Chinese Antique Wood Facts

Chinese Antique Furniture has been made from wood that has not been kiln dried and is used to a climate that has a humidity level of 70% on a year round basis. Therefore when moved from a temperate climate with such a consistent high humidity level, the wood, as a natural material, will expand/contract as it adjusts to its new climate. Many pieces have been made with floating panels on tops and doors so as to accommodate this movement. However, it can also occur in other areas of the furniture. Each piece of furniture reacts differently as it "settles in". Although not necessarily the case with every piece, one must expect the development of "character lines" (as we have affectionately come to call them) in any Chinese Antique, to some degree or another. Do note that the occurrence of such does not affect the structural integrity of any of our pieces, but rather becomes a part of its allure.

 

Damage Claims

All damaged merchandise claims must be filed with our customer service department within three days of the receipt of your order. Golden Treasures reserves the right to repair or fully refund any piece of merchandise. It will be at Golden Treasures discretion to have a professional furniture medic inspect damaged merchandise to determine whether the item in question will be repaired or returned.

 

Payment Methods

We accept the following forms of payment:

  • American Express (Amex)
  • MasterCard
  • Visa
  • Discover Card
  • Certified Check
  • Bank Draft
  • Bank to Bank Transfer
  • Personal Check (These will need to be cleared by our bank before shipment can be made)

 

Sales Tax

Golden Treasures collects sales tax on orders shipped to California addresses only.

 

Secure Shopping

At Golden Treasures your order process is secured with the Secure Sockets Layer (SSL) protocol. SSL provides you with the freedom to shop online without the fear of your credit card information being stolen. This encryption compares to a combination lock that has several trillions of combinations. There are three ways that indicate whether you're on a secure web page:

  • All URL's (web addresses) that require and use an SSL connection start with https: instead of http:
  • The key or padlock on your browser screen will become solid.
  • Security Alert messages may popup while moving between regular and secure pages.

Privacy Policy

We at Golden Treasures take your privacy as seriously as you do. To help ensure your privacy, we use the most up-to-date encryption technology to keep your personal information secure. This includes your billing, credit card, and account information. None of this can be read as it travels to our system.

We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc., without your permission. Your information stays here, period. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping with Golden Treasures. Every email newsletter comes with a link to unsubscribe. We do, on occasion, send out an email announcement to inform our customers when we add a major new feature to our website. Once again, those email addresses are not shared with anyone else.

 

Partner Links

Our site may contain links to the websites of other companies. We do this when we feel they are offering valuable services that compliment our products. Because we cannot be responsible for the privacy practices of other sites, we encourage you to read the privacy policies of any sites you visit.

 

Cookies

We require the Secure Sockets Layer (SSL) protocol and Session Cookies to be enabled on your browser in order to take advantage of many special features, such as registration and ordering, or you will not be able to place an order online. Session cookies allow us to hold items in your unique shopping cart, and to tell your shopping cart from that of another user.

In order to assure that these services work, you may need to set-up your web browser. Here are some simple instructions:

  • If you use Microsoft Internet Explorer, you can check and change the status of your SSL setting by clicking on Tools at the top of the browser, select Internet Options, click on the Advanced tab, scroll down to Security and make sure SSL is checked. You can check and change the cookies setting by clicking on Tools at the top of the browser, select Internet Options, click on the Security tab and then Custom Level, scroll down to Cookies and make sure it is enabled.
  • If you use Netscape, you can check and change the status of your SSL setting by clicking on Security at the top of the browser, select Navigator on the left column, and make sure SSL 2.0 is checked under Advanced Security (SSL) Configuration. You can check and change the cookies setting by clicking on Edit at the top of the browser, select Preferences, click Advanced and make sure "Accept all cookies" is set.